How do I cancel an order on Shalu Music?
You may cancel your order placed on Shalu Music if it has not been processed or approved by us and we’ll refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.Within 4hrs. after order placed. once product is dispatched order will not be cancalled. Product return accpet within 30 days after 30 days product will not be return . payment returns to as orginal payment method.
Customer should be return products his/her money.
if customer paid twice for one transaction, the one transaction amount will be refunded via same source within 10 working days
Please note that Shalu Music reserves the right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.
In order to cancel an order:
- Log in to your user account on Shalu Music and click on the ‘Cancel Order’ button.
For products listed under special Events & Promotions (Rakhi, Diwali, etc.) cancellations will not be entertained.
* Note: There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after the payment has been made, the said amount would be refunded within 10 business days from the date of cancellation.